Frequently Asked Questions

What is a Giclée print?

A giclée print is a fine art print made using a digital process.  It is a graphic work of art which is conceived by the artist to be realised as an original work of art. Giclée prints are now highly desired by collectors of fine art.

How will my print be framed?

All our prints are hand-framed in 2cmx2cm hardwood with a matt lacquer spray finish in off-white. Each print is framed to order and will take approximately 10 days.  Should you require a different frame please contact us; alice@topnotedesign.co.uk

When will my print be delivered?

Prints will take approximately two weeks from order to delivery.  We will make sure that you are kept up to date with the progress of your order throughout the process.  Prints will be dispatched using Royal Mail Special Delivery Next Day service.

Can I collect?

You are most welcome to collect your order if it is easier for you. Please call us to arrange a suitable time.

Can I send it as a gift with a message?

Yes, if you would to send a gift please let us know the details together with any special message you would like to send by contacting us: lucy@topnotedesign.co.uk

Do you have a returns policy?

We offer a 14-day money-back guarantee if you are not happy with your order, PLEASE NOTE THAT RETURNS MUST BE MADE IN ORIGINAL PACKAGING.